Monitoring & Reporting
VoiceStack provides practices with real-time insights into every call and interaction, empowering teams to act quickly and make informed decisions.
The Trusted Phone System For Growing Enterprise DSOs
The Visibility Challenge
Most phone systems offer limited actionable data, leaving practices blind to call performance, missed opportunities, and workflow inefficiencies.
The Call Visibility Problem
01.
Offices lack insight into how calls are handled.
02.
Manual reporting slows decision-making and obscures performance.
03.
Accountability is unclear, making it hard to identify gaps.
04.
Missed or delayed calls impact patient satisfaction and office efficiency.
VoiceStack Monitoring & Reporting: Built for Real Dental Workflows
VoiceStack provides real-time monitoring and reporting across every call and interaction, giving practices clear visibility to make faster, more informed decisions.
Real Time Dashboards
View live call activity and performance at a glance.
Call Volume and Trend
Track inbound call patterns and peak periods.
Missed Call Tracking
Identify unanswered calls and follow up promptly.
Team Responsiveness Metrics
Measure response times and handling efficiency.
Location Level Reporting
Analyse performance across offices and locations.
Claire Ackerley Head of Operations
“We now have a clear snapshot of every phone call, who handled it, what was said, and the outcome. That visibility helps us identify where support or training is needed. Instead of guessing, we’re constantly improving with real data.”
How Monitoring and Reporting Work
Calls are monitored, reported, and made actionable in real time.
STEP 01
Calls Captured
All calls and interactions are logged automatically.
02
Data Organised
03
Dashboards Updated
04
Review and Act
05
Continuous Improvement
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Clear accountability improves ownership and performance.
- Faster access to insights enables quicker decisions.
- Reducing blind spots improves operational awareness.
- Process optimisation drives consistent improvements.
Patient Experience
- Shorter wait times improve patient satisfaction.
- Better follow-ups ensure no enquiry is missed.
- Consistent care builds trust and confidence.
- Improved experiences strengthen patient relationships.
Multi-Location Groups
- Centralised reporting provides a single source of truth.
- Location comparisons highlight performance gaps and strengths.
- Leadership visibility supports informed decision-making.
- Standard KPIs ensure consistency across all locations.
Seamless PMS Integration
VoiceStack links call data with appointments and patient records for accurate reporting.
Each call is linked to the correct patient and visit context for precise analysis.
Interaction details strengthen reporting on follow-ups and outcomes.
Teams can review call performance alongside scheduling and patient data.
All activity is captured to deliver complete visibility into communication and operations.
Daniel Saleem Director
“Before VoiceStack, we lacked context around why patients were calling and where they were in their treatment journey. Now, AI sentiment analysis and call insights give us full visibility and ongoing coaching opportunities. That clarity helps us convert more treatment while delivering a stronger patient experience.”
Analytics That Drive Better Decisions
Track
Abandonment rates to identify where callers disengage
Compare
Performance across locations to optimise staffing and workflows.
Monitor
Conversion trends to measure call effectiveness.
Analyse
Peak hours to understand call volume patterns.
VoiceStack monitors and reports on every call, turning them into clear, actionable insights.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
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