Monitoring & Reporting
VoiceStack provides practices with real-time insights into every call and interaction, empowering teams to act quickly and make informed decisions.
Trusted by
1500+ Dental Practices
The Visibility Challenge
Most phone systems offer limited actionable data, leaving practices blind to call performance, missed opportunities, and workflow inefficiencies.
The Call Visibility Problem
01.
Offices lack insight into how calls are handled.
02.
Manual reporting slows decision-making and obscures performance.
03.
Accountability is unclear, making it hard to identify gaps.
04.
Missed or delayed calls impact patient satisfaction and office efficiency.
VoiceStack Monitoring & Reporting: Built for Real Dental Workflows
VoiceStack provides real-time monitoring and reporting across every call and interaction, giving practices clear visibility to make faster, more informed decisions.
Real Time Dashboards
View live call activity and performance at a glance.
Call Volume and Trend
Track inbound call patterns and peak periods.
Missed Call Tracking
Identify unanswered calls and follow up promptly.
Team Responsiveness Metrics
Measure response times and handling efficiency.
Location Level Reporting
Analyse performance across offices and locations.
Dr. Robert Ong Owner
“AI is inevitable, but in our practice, the human touch and strong patient relationships will always come first. VoiceStack has been incredibly effective in supporting that approach. It allows us to respond to our patients’ needs in a predictable, reliable way, while still ensuring there is a real person behind every call. Having someone answer patient calls and address their questions remains a critical part of dentistry, and VoiceStack helps us deliver that experience consistently.”
How Monitoring and Reporting Work
Calls are monitored, reported, and made actionable in real time.
STEP 01
Calls Captured
All calls and interactions are logged automatically.
02
Data Organised
03
Dashboards Updated
04
Review and Act
05
Continuous Improvement
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Clear accountability improves ownership and performance.
- Faster access to insights enables quicker decisions.
- Reducing blind spots improves operational awareness.
- Process optimisation drives consistent improvements.
Patient Experience
- Shorter wait times improve patient satisfaction.
- Better follow-ups ensure no enquiry is missed.
- Consistent care builds trust and confidence.
- Improved experiences strengthen patient relationships.
Multi-Location Groups
- Centralised reporting provides a single source of truth.
- Location comparisons highlight performance gaps and strengths.
- Leadership visibility supports informed decision-making.
- Standard KPIs ensure consistency across all locations.
Seamless PMS Integration
VoiceStack links call data with appointments and patient records for accurate reporting.
Each call is linked to the correct patient and visit context for precise analysis.
Interaction details strengthen reporting on follow-ups and outcomes.
Teams can review call performance alongside scheduling and patient data.
All activity is captured to deliver complete visibility into communication and operations.
Dr. Sonali Sharma Owner
“I would highly recommend VoiceStack to any practice looking to improve their systems from a patient and operational perspective. Since implementing VoiceStack, the data and insights we receive have completely changed how we understand opportunities when patients call, whether they are new or existing.”
Analytics That Drive Better Decisions
Track
Abandonment rates to identify where callers disengage
Compare
Performance across locations to optimise staffing and workflows.
Monitor
Conversion trends to measure call effectiveness.
Analyse
Peak hours to understand call volume patterns.
VoiceStack monitors and reports on every call, turning them into clear, actionable insights.
Frequently Asked Questions
Support:
au.support@voicestack.comSales:
au.sales@voicestack.com
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