Question 1

What is an AI dental phone system, and how is it different from a regular phone system?

Accepted Answer

An AI dental phone system uses artificial intelligence to route calls, analyse conversations, track missed opportunities, and automate follow-ups. It is built specifically for dental workflows and provides visibility into call outcomes that traditional phone systems cannot offer.

Question 2

How does an AI-powered phone system help dental practices manage calls better?

Accepted Answer

AI analyses call intent, identifies scheduling needs, recognises new patient enquiries, and routes calls to the right person. It also tracks missed calls and logs opportunities so your team can follow up quickly.

Question 3

How does the dental phone system help increase new patient conversions from phone calls?

Accepted Answer

Yes, the dental phone system enables practices to spot missed opportunities and automate follow-ups, resulting in higher conversion rates and increased new patient bookings.

Question 4

Is this phone system suitable for single-location dental practices?

Accepted Answer

Absolutely! VoiceStack is designed to support dental practices of all sizes, including single-site practices. It streamlines operations and enhances patient experience, helping even small practices operate more efficiently and grow their patient base.

Question 5

Can multi-location practices and DSOs centralise their operations with VoiceStack's dental phone system?

Accepted Answer

Yes, multi-location groups can centralise call flows, call centres, reporting, and performance tracking across all locations in a single platform.

Question 6

Does the phone system support remote teams and call centre operations?

Accepted Answer

Yes, the cloud-based system lets remote teams and centralised call centres handle calls seamlessly from any location.

Question 7

Can we use our existing phone numbers with the dental phone system?

Accepted Answer

Yes, dental practices can keep their existing phone numbers and seamlessly port them into our system without affecting patient communication.

Question 8

Does the dental phone system work on mobile devices, desktops, and desk phones?

Accepted Answer

Yes, team members can manage calls through mobile apps, softphones, or traditional VoIP phones.

Question 9

How does VoiceStack's phone system help practice admins to evaluate staff performance?

Accepted Answer

The dental phone system evaluates calls using multiple KPIs, scoring each call and providing insights to improve staff performance.

Question 10

Can the phone system reduce the number of missed calls in my practice?

Accepted Answer

Yes, with missed call alerts, call queues, automated queue call-backs, intelligent routing, and automated follow-ups, the system reduces missed calls and recovers more opportunities.

Question 11

Can the system track missed opportunities and help us follow up?

Accepted Answer

Yes, missed opportunities are automatically tracked and added to the follow-up list.

Question 12

How does real-time call transcription help improve patient experience?

Accepted Answer

Real-time call transcription gives agents complete visibility of the conversation, providing the context needed to accurately address patient needs and deliver a more personalised experience.

Question 13

Can the AI identify whether a caller is a new patient or an existing patient?

Accepted Answer

Yes, the AI uses caller and PMS data to distinguish between new and returning patients, ensuring each call is routed appropriately.

Question 14

Does the phone system support after-hours call handling?

Accepted Answer

Yes, after-hours calls can be directed to voicemail, an AI receptionist, or on-call staff, depending on your chosen preferences.

Question 15

Can we monitor calls from multiple locations in one place?

Accepted Answer

Yes, a centralised dashboard allows you to monitor call activity, answer rates, missed calls, performance scores, and call outcomes across all locations in one place.

Question 16

How does the system help reduce IVR confusion for patients?

Accepted Answer

The system replaces traditional IVR with an intelligent virtual assistant (IVA) that automatically directs patients to the right agent, eliminating the need to navigate complex menus.

Question 17

Can the phone system prioritise urgent calls or emergency scenarios?

Accepted Answer

The AI can identify urgent or emergency calls and either prioritise them at the top of the queue or route them directly to the appropriate team members.

Question 18

Does the phone system provide a comprehensive overview of missed calls?

Accepted Answer

The dental phone system features a dedicated tree view for missed call analytics, allowing practice admins to track missed calls, response rates, and outcomes in a single, easy-to-read visual.

Question 19

Does Voicestack include queue call back to help callers avoid long hold times?

Accepted Answer

When a patient calls and all agents are busy, the system offers them the option to stay in their spot in the queue but hang up the phone instead of waiting on hold. They provide a callback number (usually their own), and the system holds their position virtually. As soon as an agent is available and it's their turn, VoiceStack automatically calls them back with no need for them to redial or wait listening to music.

Question 20

Does VoiceStack integrate with dental PMS platforms such as Dentally and CareStack?

Accepted Answer

Yes, the platform integrates with major PMS systems, either natively or via open API. Allowing you to sync patient data, appointment details, and call outcomes.

Question 21

Can the phone system integrate with CRM tools like Boxly, HubSpot or HighLevel?

Accepted Answer

Yes. The system integrates with CRM tools like Boxly, HubSpot and HighLevel, among others, enabling you to track leads, manage campaigns, and connect call outcomes directly to your sales funnels.

Question 22

Which devices work best with VoiceStack?

Accepted Answer

VoiceStack works with most devices, though Yealink and Polycom phones are recommended for optimal performance.

Question 23

How reliable is the call quality with VoiceStack's dental phone system?

Accepted Answer

Call quality is highly reliable with a stable internet connection, and the system includes monitoring tools to maintain consistently clear audio.

Question 24

Is the integration with PMS and CRM platforms secure and GDPR compliant?

Accepted Answer

Yes. All data transferred, stored, or accessed through PMS and CRM integrations is protected with strong encryption and strict privacy controls.

Question 25

Can the phone system sync patient details and call outcomes directly into our PMS?

Accepted Answer

Yes, the integration automatically syncs patient details, call outcomes, appointment requests, and notes directly into your PMS.

Question 26

Does the system support custom workflows and automations?

Accepted Answer

Absolutely, the system supports custom workflows, allowing you to use post-call parameters to trigger actions such as SMS, tasks, voicemail call-backs, or webhooks.

Question 27

Does the phone system support dynamic number insertion for marketing tracking?

Accepted Answer

Yes. The system supports dynamic number insertion, making it easy to track which marketing source or ad campaign drives each call.

Question 28

How easy is it to set up call flows and phone trees for all our locations?

Accepted Answer

The system provides a visual builder that makes it simple to design, edit, and update call flows for single- or multi-location practices.

Question 29

Does VoiceStack offer a mobile app?

Accepted Answer

Yes, our companion mobile app lets team members make and receive patient and internal calls remotely using the practice telephone number. The app can also be added to the incoming call flow for practice numbers, ensuring calls reach the right staff wherever they are. In addition, team members can listen to call recordings and review AI transcripts, summaries, and identified opportunities.

Question 30

Does Voicestack include queue call back to help callers avoid long hold times?

Accepted Answer

When a patient calls and all agents are busy, the system offers them the option to stay in their spot in the queue but hang up the phone instead of waiting on hold. They provide a callback number (usually their own), and the system holds their position virtually. As soon as an agent is available and it’s their turn, VoiceStack automatically calls them back with no need for them to redial or wait listening to music.

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“VoiceStack helped us recover 60% of missed opportunities.”

“We increased new patient conversions to over 90%.”

“We finally have complete visibility into every call.”

“Live transcripts and call scoring transformed our call handling.”

“The easiest technology upgrade we’ve ever made.”

“We turned missed calls into measurable growth.”

Seamless PMS Integration

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Real Business Outcomes With The Power of AI

Answer More Phone Calls at your Front Desk or Call Center to Drive Growth

Identify, Re-Engage, and Convert Missed Opportunities in Real-Time

Automated Tasks for Team Members to Keep Track of Every Opportunity

Track, Analyse, and Improve the Performance of Every Team Member

Match Your Hardware to an Exceptional Phone System

The Most Advanced AI Phone System for Dentists Globally.

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