Two-Way Texting
VoiceStack converts missed calls into secure, two-way text conversations, enabling teams to engage patients efficiently without increasing team member workload.
Trusted by
1500+ Healthcare Practices
The Communication Breakdown
Patients rely on calls, but traditional phone systems leave many unanswered calls and voicemails without timely follow-up.
Common Challenges in Call Handling
01.
Missed calls often go unreturned, leaving patients frustrated.
02.
Voicemails are rarely checked, causing delays in follow-up.
03.
Manual texting from personal phones creates inconsistencies and errors.
04.
Lack of conversation history makes continuity of care difficult.
05.
Delayed follow-ups reduce patient satisfaction and risk losing opportunities.
Industry-Specific Challenges
Dental
- Missed appointment confirmations and new-patient follow-ups are lost amid high call volumes.
- Critical patient inquiries compete for attention, increasing the risk of delayed responses.
Physical Therapy
- Rescheduling coordination consumes significant time for team members.
- Frequent cancellations and follow-ups create repeated interruptions during calls.
Optometry
- Pickup notifications and routine inquiries are often delayed.
- Authorization and insurance-related calls slow down patient handling.
Veterinary
- Owners expect rapid updates and confirmations, but emergencies often take precedence over routine requests.
- Boarding and general care inquiries increase team member workload, risking slower responses.
The OutcomeMissed calls and delayed follow-ups lead to lost appointments, frustrated patients, and missed growth opportunities for clinics.
VoiceStack Two-Way Texting: Built for Real Healthcare Workflows
VoiceStack enables secure two-way texting that fits real healthcare workflows, ensuring every patient message is handled promptly without adding to team member workload.
Two-Way Texting from Clinic Number
Send and receive texts directly from the clinic number to maintain a professional, consistent communication channel.
Missed Call Follow-Ups
Automatically text patients after missed calls to ensure timely responses and engagement.
Centralized Inbox
Manage all patient messages in one place, reducing missed messages and confusion.
Team Member Level Visibility
Give team members access based on roles, ensuring accountability and efficient handling.
Conversation History
Maintain a complete record of patient interactions to ensure continuity and improve follow-up.
Stuart McGuiggan CRO
“VoiceStack helps us prioritize calls, identifying emergencies and patients seeking specific treatments. This allowed us to follow up quickly, securing over $100,000 in treatment. The AI call transcription also supports staff training, letting us review calls, provide guidance, and improve processes, enhancing both team performance and patient care across the practice.”
How Two-Way Texting Works
Two-way texts are tracked, centralized, and linked to each patient for seamless follow-up.
STEP 01
Call Missed or Action Triggered
A missed call or predefined action initiates the workflow upon configuration.
02
Automated or Manual Text Sent
03
Patient Replies
04
Team Responds with Full Context
05
Outcome Logged
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Two-way texting reduces the need for callbacks by capturing patient messages in real time.
- Team members resolve patient requests faster with full context and centralized communication.
- No personal phones are required, keeping messaging professional and secure.
- Workflow efficiency improves as all conversations are tracked and managed in one place.
Patient Experience
- Patients receive quick responses through their preferred channel.
- Messages are clear and timely, reducing wait times.
- Consistent communication builds trust and improves satisfaction.
- Follow-ups are conducted promptly, ensuring patients feel cared for.
Multi-Location Groups
- Shared inboxes give visibility across all locations and teams.
- Standardized messaging ensures consistency in patient communication.
- Location-level ownership allows the right team to respond efficiently.
- Audit trails maintain accountability and complete conversation history.
Industry-Specific Two-Way Texting Use Cases
Dental
Texting Workflows
- Appointment reminders, treatment follow-ups, and patient inquiries are sent automatically via secure text messages.
- High-priority messages are flagged to ensure urgent patient needs are addressed promptly.
Outcome Fewer missed appointments, faster responses, and improved patient satisfaction.
Physical Therapy
Texting Workflows
- Reschedule confirmations, session reminders, and therapy updates are delivered via text.
- Patient responses are tracked and routed to the correct team member for quick action.
Outcome Higher appointment conversions, better patient retention, and smoother operations.
Optometry
Texting Workflows
- Eyewear-ready notifications, exam reminders, and prescription updates are sent instantly.
- Time-sensitive messages are prioritized to ensure patients receive timely information.
Outcome Faster service delivery, more exams and pickups completed, and happier patients.
Veterinary
Texting Workflows
- Procedure updates, confirmations, and post-care instructions are sent securely via text.
- Emergency or urgent messages are flagged for immediate attention by team members.
Outcome Improved emergency response, higher client retention, and efficient clinic operations.
Seamless PMS Integration
VoiceStack connects two-way texting directly to patient records and appointment workflows, turning every message into an actionable task.
Texts are automatically matched to existing patients or logged as new conversations for accurate tracking.
Messaging supports contextual conversations by keeping patient messages, calls, and notes in a single timeline.
Follow-up workflows can be configured to be triggered automatically or manually from each conversation.
All message history and outcomes are captured for reporting and complete operational visibility.
Tim Hill CEO
“With VoiceStack, we now have complete visibility into every call, making it easy to track call quality, patient satisfaction, and booking outcomes. We can analyze performance at both the practice and enterprise level, see results by campaign, and measure how well we convert potential patients. It’s an incredible tool for data-driven growth.”
Analytics That Drive Better Decisions
Track
Response times and follow-up activity to understand how quickly patients are engaged.
Measure
Conversation volume and resolution rates to evaluate team performance and workflow efficiency.
Monitor
Unresolved or delayed conversations to ensure no patient inquiry is missed.
Analyze
Message activity patterns to optimize staffing and follow-up processes.
VoiceStack turns patient texts into instant, actionable conversations.
Frequently Asked Questions
Support:
support@voicestack.comSales:
sales.us@voicestack.com
Grow Your Practice with VoiceStack
A more intelligent, AI-powered phone system built to improve communication, performance, and practice growth.
Book Free Demo