Time Zone Management
Ensure smooth practice operations across regions, routing calls accurately and keeping patients and team members on the same schedule.
Trusted by
1500+ Healthcare Practices
The Time Zone Problem
Inconsistent time handling across locations leads to missed calls and team confusion.
The Call Visibility Problem
01.
Calls are often routed to closed locations, causing delays.
02.
Incorrect greetings create confusion for patients.
03.
Missed after-hours calls disrupt continuity of care.
04.
Team members struggle to manage calls effectively across multiple time zones.
Industry-Specific Challenges
Dental
- Patients often call at the wrong location or at the wrong time.
- Scheduling confusion leads to missed opportunities and delays.
Physical Therapy
- Remote bookings across regions are hard to coordinate.
- Misaligned timing creates inefficiencies and team frustration.
Optometry
- Central call centers struggle to match local office hours.
- Calls may be routed incorrectly, causing delays and patient dissatisfaction.
Veterinary
- Emergency routing fails when time zones are mismanaged.
- Critical cases may not reach the right team member promptly.
The Outcome Inconsistent time handling results in missed calls, frustrated patients, and reduced operational efficiency.
VoiceStack Time Zone Management: Built for Real Healthcare Workflows
VoiceStack ensures calls are routed accurately across all locations and time zones, helping practices provide consistent patient experiences and maintain smooth operations.
Time-Based Routing
Automatically apply call handling rules based on each office’s local hours.
Holiday Scheduling
Supports location-specific holiday calendars and special hours.
Time-Based Greetings
Play relevant messages depending on business hours or holidays.
After-Hours Logic Per Location
Apply unique after-hours rules for each office to ensure consistent patient care.
Stuart McGuiggan CRO
“VoiceStack helps us prioritize calls, identifying emergencies and patients seeking specific treatments. This allowed us to follow up quickly, securing over $100,000 in treatment. The AI call transcription also supports staff training, letting us review calls, provide guidance, and improve processes, enhancing both team performance and patient care across the practice.”
How Time Zone Management Works
Calls are routed and managed automatically based on each location’s time zone.
STEP 01
Location Time Zone Set
Each office or location is configured with its local time zone in VoiceStack.
02
Business Hours Defined
03
Holiday & Special Schedules Applied
04
Time-Based Routing Triggered
05
Continuous Monitoring & Updates
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Smart scheduling ensures calls are routed according to each location’s local hours.
- Fewer routing errors ensure calls reach the right team every time.
- Predictable workflows reduce team member confusion and improve efficiency.
- Reduced overhead allows teams to focus on patient care rather than call management.
Patient Experience
- Correct messaging provides clear guidance to callers.
- No dead ends ensure patients always reach the right team.
- Clear expectations set a professional, reliable experience.
- Consistent interactions build trust and confidence with patients.
Multi-Location Groups
- True local time handling ensures accurate routing across all offices.
- Central oversight allows leadership to maintain control without micromanaging.
- Scalable growth supports new locations seamlessly.
- Consistent standards deliver a uniform patient experience everywhere.
Industry-Specific Time Zone Workflows
Dental
Time Zone Management
- Calls are routed accurately for central scheduling across regions.
- Set the appropriate time zone for each location, ideal for multi-region practices.
Outcome Smoother cross-location coordination and improved patient access.
Physical Therapy
Time Zone Management
- Remote intake calls are handled based on each office’s local time.
- Routing ensures team member availability aligns with patient requests.
Outcome Reduced scheduling conflicts and more efficient patient intake.
Optometry
Time Zone Management
- Shared call centers route calls according to each location’s time zone.
- Patients are directed to the correct team without delays or confusion.
Outcome Consistent patient experience and efficient call handling.
Veterinary
Time Zone Management
- Emergency coverage is prioritized across time zones.
- Calls are routed to the appropriate on-call team based on local hours.
Outcome Faster emergency response and reliable after-hours care.
Seamless PMS Integration
VoiceStack routes calls based on patient status and visit history, turning every call into an actionable interaction.
Calls are directed based on each location’s local time and office hours.
Time rules ensure patients reach the right team member at the right moment.
Delivers uniform call behavior across locations and time zones.
Call timing is logged in each location’s local time for clear context.
Tim Hill CEO
“With VoiceStack, we now have complete visibility into every call, making it easy to track call quality, patient satisfaction, and booking outcomes. We can analyze performance at both the practice and enterprise level, see results by campaign, and measure how well we convert potential patients. It’s an incredible tool for data-driven growth.”
Frequently Asked Questions
Support:
support@voicestack.comSales:
sales.us@voicestack.com
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