Monitoring & Reporting
VoiceStack provides practices with real-time insights into every call and interaction, empowering teams to act quickly and make informed decisions.
Trusted by
1500+ Healthcare Practices
The Visibility Challenge
Most phone systems offer limited actionable data, leaving practices blind to call performance, missed opportunities, and workflow inefficiencies.
The Call Visibility Problem
01.
Offices lack insight into how calls are handled.
02.
Manual reporting slows decision-making and obscures performance.
03.
Accountability is unclear, making it hard to identify gaps.
04.
Missed or delayed calls impact patient satisfaction and office efficiency.
Industry-Specific Challenges
Dental
- Missed new-patient calls are not tracked clearly.
- Conversion and follow-up performance remain unclear.
Physical Therapy
- Front desk responsiveness is difficult to measure.
- Reschedule and cancellation handling lack visibility.
Optometry
- Seasonal call volume spikes are not identified early.
- Demand for exams and eyewear is hard to forecast.
Veterinary
- Emergency call response times are not clearly measured.
- Urgent versus non-urgent call handling lacks insight.
The OutcomePoor visibility creates operational blind spots, missed revenue opportunities, and inconsistent patient experiences.
VoiceStack Monitoring & Reporting: Built for Real Healthcare Workflows
VoiceStack provides real-time monitoring and reporting across every call and interaction, giving practices clear visibility to make faster, more informed decisions.
Real Time Dashboards
View live call activity and performance at a glance.
Call Volume and Trend
Track inbound call patterns and peak periods.
Missed Call Tracking
Identify unanswered calls and follow up promptly.
Team Responsiveness Metrics
Measure response times and handling efficiency.
Location Level Reporting
Analyze performance across offices and locations.
Stuart McGuiggan CRO
“VoiceStack helps us prioritize calls, identifying emergencies and patients seeking specific treatments. This allowed us to follow up quickly, securing over $100,000 in treatment. The AI call transcription also supports staff training, letting us review calls, provide guidance, and improve processes, enhancing both team performance and patient care across the practice.”
How Monitoring and Reporting Work
Calls are monitored, reported, and made actionable in real time.
STEP 01
Calls Captured
All calls and interactions are logged automatically.
02
Data Organized
03
Dashboards Updated
04
Review and Act
05
Continuous Improvement
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Clear accountability improves ownership and performance.
- Faster access to insights enables quicker decisions.
- Reducing blind spots improves operational awareness.
- Process optimization drives consistent improvements.
Patient Experience
- Shorter wait times improve patient satisfaction.
- Better follow-ups ensure no inquiry is missed.
- Consistent care builds trust and confidence.
- Improved experiences strengthen patient relationships.
Multi-Location Groups
- Centralized reporting provides a single source of truth.
- Location comparisons highlight performance gaps and strengths.
- Leadership visibility supports informed decision-making.
- Standard KPIs ensure consistency across all locations.
Industry-Specific Monitoring and Tracking
Dental
Monitoring and Tracking
- New patient calls are monitored across locations.
- Follow-up and conversion activity is tracked clearly.
Outcome Improved visibility into growth opportunities and performance.
Physical Therapy
Monitoring and Tracking
- Reschedule and cancellation activity is tracked over time.
- Trends highlight operational and staffing gaps.
Outcome Better schedule control and improved office efficiency.
Optometry
Monitoring and Tracking
- Exam and eyewear demand is monitored continuously.
- Seasonal patterns are tracked to support planning.
Outcome Smarter forecasting and smoother patient flow.
Veterinary
Monitoring and Tracking
- Emergency call volume and response activity are tracked.
- Trends provide insight into the effectiveness of emergency handling.
Outcome Faster decision-making and improved emergency handling.
Seamless PMS Integration
VoiceStack links call data with appointments and patient records for accurate reporting.
Each call is linked to the correct patient and visit context for precise analysis.
Interaction details strengthen reporting on follow-ups and outcomes.
Teams can review call performance alongside scheduling and patient data.
All activity is captured to deliver complete visibility into communication and operations.
Tim Hill CEO
“With VoiceStack, we now have complete visibility into every call, making it easy to track call quality, patient satisfaction, and booking outcomes. We can analyze performance at both the practice and enterprise level, see results by campaign, and measure how well we convert potential patients. It’s an incredible tool for data-driven growth.”
Analytics That Drive Better Decisions
Track
Abandonment rates to identify where callers disengage
Compare
Performance across locations to optimize staffing and workflows.
Monitor
Conversion trends to measure call effectiveness.
Analyze
Peak hours to understand call volume patterns.
VoiceStack monitors and reports on every call, turning them into clear, actionable insights.
Frequently Asked Questions
Support:
support@voicestack.comSales:
sales.us@voicestack.com
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A more intelligent, AI-powered phone system built to improve communication, performance, and practice growth.
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