After-Hours Call Transfers
VoiceStack enables clinics to manage after-hours calls intelligently, ensuring crucial patient needs are addressed even when the clinic is closed.
Trusted by
1500+ Healthcare Practices
The After-Hours Call Challenge
Traditional phone systems treat all after-hours calls the same, making it challenging to identify urgent needs and leading to missed or delayed patient communication.
The After-Hours Handling Problem
01.
Emergency calls are routed to voicemail rather than the appropriate team member.
02.
No clear escalation paths exist for urgent situations.
03.
On-call teams get overwhelmed with unfiltered calls.
04.
Patients are left unsure of the next steps after hours.
Industry-Specific Challenges
Dental
- After-hours pain and trauma calls often go unanswered or reach voicemail.
- Delayed escalation increases patient frustration and clinical risk.
Physical Therapy
- Post-treatment concerns after hours lack clear routing paths.
- Patients are unsure who to contact, leading to repeat calls and anxiety.
Optometry
- Urgent eye issues after hours are not identified or prioritized.
- Delays in response can impact patient outcomes and trust.
Veterinary
- Critical emergencies are mixed with general inquiries after hours.
- Lack of proper routing slows emergency response.
The OutcomePoor after-hours handling leads to patient dissatisfaction, increased risk, and added strain on on-call team members.
VoiceStack After Hours Call Transfers: Built for Real Healthcare Workflows
VoiceStack intelligently routes after-hours calls based on predefined rules, ensuring critical patient needs are addressed even when clinics are closed.
Time-Based Routing
Automatically switch call handling when business hours end.
Emergency Escalation
Route urgent callers to a predefined emergency destination via the phone tree.
On-Call Team Routing
Connect callers directly to on-call personnel.
Voicemail with Follow-Up Workflows
Capture missed calls and trigger follow-up actions.
Text Notifications
Alert team members instantly about important after-hours calls.
Stuart McGuiggan CRO
“VoiceStack helps us prioritize calls, identifying emergencies and patients seeking specific treatments. This allowed us to follow up quickly, securing over $100,000 in treatment. The AI call transcription also supports staff training, letting us review calls, provide guidance, and improve processes, enhancing both team performance and patient care across the practice.”
How After-Hours Transfers Work
After-hours calls are smartly routed, centrally managed, and handled without delay.
STEP 01
Clinic Closes
VoiceStack automatically switches to after-hours call handling.
02
Patient Calls
03
Call Routed
04
Context Captured
05
Follow Up
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Automatic after-hours switching eliminates manual intervention.
- Clear escalation paths ensure urgent calls reach the right team.
- Team stress is reduced with predictable call-handling workflows.
- Reliable processes improve overall operational control.
Patient Experience
- Callers receive clear instructions even after hours.
- Faster routing leads to quicker emergency response.
- Patients gain peace of mind knowing help is available.
- Consistent care enhances trust and satisfaction.
Multi-Location Groups
- Unified after-hours logic ensures consistency across all locations.
- Shared on-call pools provide flexible coverage.
- Central control allows oversight without limiting local flexibility.
- Reliable coverage guarantees patients are supported everywhere.
Industry-Specific After-Hours Flows
Dental
After Hours Transfers
- Pain and trauma calls are prioritized for immediate attention.
- Emergency cases are routed directly to the on-call team.
Outcome Faster response times, reduced patient risk, and improved trust.
Physical Therapy
After Hours Transfers
- Post-session concerns are routed to available therapists.
- Schedule changes are accounted for in real time.
Outcome Timely follow-up, smoother operations, and happier patients
Optometry
After Hours Transfers
- Urgent vision issues are escalated automatically.
- Callers are directed to the appropriate team member based on the type of concern.
Outcome Rapid handling of critical cases and enhanced patient confidence
Veterinary
After-Hours Transfers
- Emergency calls bypass standard routing to reach the right team members immediately.
- Non-urgent inquiries are queued appropriately to reduce overload.
Outcome Faster emergency response and a calmer, more organized after-hours workflow.
Seamless PMS Integration
VoiceStack logs all after-hours interactions directly into patient records for accurate tracking.
Calls are linked to existing patients or recorded as new inquiries.
Routing and follow-up actions are documented to ensure timely resolution.
Team members can review call context and outcomes for operational clarity.
All after-hours activity is captured, providing complete visibility into patient communication.
Tim Hill CEO
“With VoiceStack, we now have complete visibility into every call, making it easy to track call quality, patient satisfaction, and booking outcomes. We can analyze performance at both the practice and enterprise level, see results by campaign, and measure how well we convert potential patients. It’s an incredible tool for data-driven growth.”
Analytics That Drive Better Decisions
Track
Emergency trends to identify peak times and critical needs.
Measure
Response times to ensure timely handling of urgent calls.
Monitor
After-hours call volume to understand demand patterns.
Analyze
Performance across locations to optimize after-hours coverage and workflows.
VoiceStack routes after-hours calls intelligently for fast, reliable patient support.
Frequently Asked Questions
Support:
support@voicestack.comSales:
sales.us@voicestack.com
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A more intelligent, AI-powered phone system built to improve communication, performance, and practice growth.
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