Two-Way Texting
VoiceStack converts missed calls into secure, two-way text conversations, enabling teams to engage patients efficiently without increasing team member workload.
The Trusted Phone System For Growing Enterprise DSOs
The Communication Breakdown
Patients rely on calls, but traditional phone systems leave many unanswered calls and voicemails without timely follow-up.
Common Challenges in Call Handling
01.
Missed calls often go unreturned, leaving patients frustrated.
02.
Voicemails are rarely checked, causing delays in follow-up.
03.
Manual texting from personal phones creates inconsistencies and errors.
04.
Lack of conversation history makes continuity of care difficult.
05.
Delayed follow-ups reduce patient satisfaction and risk losing opportunities.
The OutcomeMissed calls and delayed follow-ups lead to lost appointments, frustrated patients, and missed growth opportunities for clinics.
VoiceStack Two-Way Texting: Built for Real Dental Workflows
VoiceStack enables secure two-way texting that fits real dental workflows, ensuring every patient message is handled promptly without adding to team member workload.
Two-Way Texting from Clinic Number
Send and receive texts directly from the clinic number to maintain a professional, consistent communication channel.
Missed Call Follow-Ups
Automatically text patients after missed calls to ensure timely responses and engagement.
Centralised Inbox
Manage all patient messages in one place, reducing missed messages and confusion.
Team Member Level Visibility
Give team members access based on roles, ensuring accountability and efficient handling.
Conversation History
Maintain a complete record of patient interactions to ensure continuity and improve follow-up.
Adjay Southi Co-owner
“With VoiceStack, we see live transcripts during calls — capturing every word and emotion in real time. Each conversation is scored, summarised, and broken down for clarity. Implementation was seamless, with full support and smooth integration into our systems.”
How Two-Way Texting Works
Two-way texts are tracked, centralised, and linked to each patient for seamless follow-up.
STEP 01
Call Missed or Action Triggered
A missed call or predefined action initiates the workflow upon configuration.
02
Automated or Manual Text Sent
03
Patient Replies
04
Team Responds with Full Context
05
Outcome Logged
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Two-way texting reduces the need for callbacks by capturing patient messages in real time.
- Team members resolve patient requests faster with full context and centralised communication.
- No personal phones are required, keeping messaging professional and secure.
- Workflow efficiency improves as all conversations are tracked and managed in one place.
Patient Experience
- Patients receive quick responses through their preferred channel.
- Messages are clear and timely, reducing wait times.
- Consistent communication builds trust and improves satisfaction.
- Follow-ups are conducted promptly, ensuring patients feel cared for.
Multi-Location Groups
- Shared inboxes give visibility across all locations and teams.
- Standardised messaging ensures consistency in patient communication.
- Location-level ownership allows the right team to respond efficiently.
- Audit trails maintain accountability and complete conversation history.
Seamless PMS Integration
VoiceStack connects two-way texting directly to patient records and appointment workflows, turning every message into an actionable task.
Texts are automatically matched to existing patients or logged as new conversations for accurate tracking.
Messaging supports contextual conversations by keeping patient messages, calls, and notes in a single timeline.
Follow-up workflows can be configured to be triggered automatically or manually from each conversation.
All message history and outcomes are captured for reporting and complete operational visibility.
Analytics That Drive Better Decisions
Track
Response times and follow-up activity to understand how quickly patients are engaged.
Measure
Conversation volume and resolution rates to evaluate team performance and workflow efficiency.
Monitor
Unresolved or delayed conversations to ensure no patient enquiry is missed.
Analyse
Message activity patterns to optimise staffing and follow-up processes.
VoiceStack turns patient texts into instant, actionable conversations.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
Grow Your Practice with VoiceStack
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