Time Zone Management
Ensure smooth practice operations across regions, routing calls accurately and keeping patients and team members on the same schedule.
The Trusted Phone System For Growing Enterprise DSOs
The Time Zone Problem
Inconsistent time handling across locations leads to missed calls and team confusion.
The Call Visibility Problem
01.
Calls are often routed to closed locations, causing delays.
02.
Incorrect greetings create confusion for patients.
03.
Missed after-hours calls disrupt continuity of care.
04.
Team members struggle to manage calls effectively across multiple time zones.
VoiceStack Time Zone Management: Built for Real Dental Workflows
VoiceStack ensures calls are routed accurately across all locations and time zones, helping practices provide consistent patient experiences and maintain smooth operations.
Time-Based Routing
Automatically apply call handling rules based on each office’s local hours.
Holiday Scheduling
Supports location-specific holiday calendars and special hours.
Time-Based Greetings
Play relevant messages depending on business hours or holidays.
After-Hours Logic Per Location
Apply unique after-hours rules for each office to ensure consistent patient care.
Dr Ope Sodeinde Principal
“VoiceStack lets us train our team at scale using real call insights. Call data flows directly into our PMS and lead generation systems automatically. Clinicians walk into appointments with detailed pre-call notes, making patient conversations smoother and conversion rates higher.”
How Time Zone Management Works
Calls are routed and managed automatically based on each location’s time zone.
STEP 01
Location Time Zone Set
Each office or location is configured with its local time zone in VoiceStack.
02
Business Hours Defined
03
Holiday & Special Schedules Applied
04
Time-Based Routing Triggered
05
Continuous Monitoring & Updates
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Smart scheduling ensures calls are routed according to each location’s local hours.
- Fewer routing errors ensure calls reach the right team every time.
- Predictable workflows reduce team member confusion and improve efficiency.
- Reduced overhead allows teams to focus on patient care rather than call management.
Patient Experience
- Correct messaging provides clear guidance to callers.
- No dead ends ensure patients always reach the right team.
- Clear expectations set a professional, reliable experience.
- Consistent interactions build trust and confidence with patients.
Multi-Location Groups
- True local time handling ensures accurate routing across all offices.
- Central oversight allows leadership to maintain control without micromanaging.
- Scalable growth supports new locations seamlessly.
- Consistent standards deliver a uniform patient experience everywhere.
Seamless PMS Integration
VoiceStack routes calls based on patient status and visit history, turning every call into an actionable interaction.
Calls are directed based on each location’s local time and office hours.
Time rules ensure patients reach the right team member at the right moment.
Delivers uniform call behavior across locations and time zones.
Call timing is logged in each location’s local time for clear context.
Dr Robbie Hughes Founder
“The Potential Opportunities feature showed us how many new patients were calling, ready to begin treatment. Before VoiceStack, we converted only 20–30% of those inquiries. Today, we convert over 90% and use call tracking to refine our marketing ROI.”
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
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