IVR & Call Routing
Set up your ideal phone system workflows. VoiceStack routes each call to the right team, ensuring faster responses and zero missed patient needs.
The Trusted Phone System For Growing Enterprise DSOs
The Call Handling Gap
Patients rely on phone calls, but traditional clinic phone systems lack the intelligence to manage real-world call volume effectively.
The Real Attribution Challenges
01.
Long wait times lead patients to abandon calls before speaking with team members.
02.
Front desk teams become overwhelmed during peak hours, reducing responsiveness.
03.
Manual call triage increases patient frustration and errors.
04.
New patient enquiries are missed or delayed due to call congestion.
05.
Emergency calls compete with routine requests, risking poor prioritisation.
The OutcomeWithout effective call handling, clinics lose revenue, overwhelm team members, and deliver a fragmented patient experience.
VoiceStack IVR and Call Routing: Built for Real Dental Healthcare Workflows
VoiceStack intelligently routes every incoming call based on intent, priority, and context, ensuring each patient reaches the right team without unnecessary load on staff.
Multi-Level IVR Menus
Guide callers through structured menus so they reach the correct department without manual transfers.
AI-Based Intent Intelligence
Uses AI to analyse call intent and outcomes, enabling more intelligent reporting, follow-ups, and performance insights.
Patient Identification via PMS
Automatically recognises existing patients by matching caller details to the practice management system
Skill & Location-Based Routing
Directs calls to the most appropriate team member based on expertise and clinic location.
Time and Emergency Priority Routing
Intelligently routes calls based on business hours while prioritising emergency calls.
Real Time Analytics and Missed-Call Follow-Up
Provides real-time call insights and triggers instant text follow-ups for missed calls to prevent lost enquiries.
Claire Ackerley Head of Operations
“We now have a clear snapshot of every phone call, who handled it, what was said, and the outcome. That visibility helps us identify where support or training is needed. Instead of guessing, we’re constantly improving with real data.”
How IVR and Call Routing Work
Every visitor is tracked, numbers are customised, and calls are linked to campaigns.
STEP 01
Patient Calls the Clinic
VoiceStack captures the call and identifies the caller when information is available.
02
Intent Detected by AI
03
Intelligent Call Routing
04
Call Context Captured
05
Follow-Up Triggered
Benefits for Dental Practices of All Sizes
Operational Efficiency
- The front desk workload is reduced as calls are routed appropriately.
- Unnecessary transfers are eliminated, saving team members time and effort.
- Call handling is faster with intent-based routing to the right team.
- Routing accuracy improves, reducing errors and missed enquiries.
Patient Experience
- Wait times are shorter as callers reach the correct option quickly.
- Self-service menus provide clear and intuitive call paths.
- Emergency calls are prioritised for faster response.
- Patients experience consistent and predictable call handling.
Multi-Location Groups
- Routing logic is unified across all clinic locations.
- Calls are balanced across teams and sites to manage peak volumes.
- Location-aware routing ensures callers reach the correct branch.
- A standardised call experience is delivered across every location.
Seamless PMS Integration
VoiceStack connects intelligent call routing directly to your PMS or CRM, turning every patient interaction into an actionable workflow.
Calls are automatically matched to existing patients or logged as new entries for accurate tracking.
Routing is personalised based on patient details, visit type, and intent, ensuring callers reach the right team.
Follow-up workflows are triggered automatically or manually based on call disposition and priority.
All call contexts and outcomes are captured for reporting, giving clear visibility into operational efficiency and patient experience.
Analytics That Drive Better Decisions
Track
Calls by intent, department, and location to see where patient demand is highest.
Measure
Call resolution and routing efficiency to evaluate staff performance and workflow effectiveness.
Monitor
Missed or delayed calls to ensure no patient enquiry is overlooked.
Analyse
Peak call times to optimise staffing and reduce wait times.
VoiceStack turns incoming faxes into instant, actionable tasks for your healthcare team.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
Grow Your Practice with VoiceStack
Smarter Call Handling for Dental Practices Across UK. See VoiceStack in action with a quick demo.
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