Custom Phone Trees
VoiceStack empowers dental practices to design custom phone trees that efficiently guide callers, ensuring every call reaches the right destination with clarity and minimal effort for team members.
The Trusted Phone System For Growing Enterprise DSOs
The Phone Tree Limitation
Many phone systems use rigid phone trees that do not reflect how clinics actually operate, leading to caller confusion, misrouted calls, and unnecessary delays.
Dental Phone Tree Challenges
01.
Limited customisation options make it hard to tailor menus to your clinic’s needs.
02.
Confusing menus create frustration and slow down patient routing.
03.
Changes often need IT or vendor support, adding extra effort and delays.
04.
Inconsistent experiences across locations reduce clarity and patient satisfaction.
05.
Lack of visibility into menu performance makes it difficult to optimise efficiency.
The OutcomeInflexible phone trees lead to missed calls, frustrated patients, and increased workload for team members.
VoiceStack Custom Phone Trees: Built for Real Dental Workflows
VoiceStack enables fully customisable phone trees tailored to real-world clinic operations, giving practices complete control over how calls are routed.
Visual Phone Tree Builder
Create and update IVR menus easily through an intuitive visual interface.
Role & Department Routing
Direct calls based on team member roles and department needs.
Location-Specific Trees
Automatically direct callers to the correct practice location.
Instant Updates
Make real-time changes without downtime or IT support.
VoiceBot Integration
Integrate voicebots into your phone tree to enhance patient experience.
Dr Simon Chard Co-owner
“Since implementing VoiceStack, we completely changed how we view our phone system. AI transcriptions and opportunity detection revealed conversations we would have otherwise overlooked. Today, nearly 60% of flagged opportunities are recaptured, bringing patients back who may have gone elsewhere.”
How Custom Phone Trees Work
Phone trees are fully customizable, centrally managed, and designed for seamless patient routing.
STEP 01
Admin Designs Phone Tree
Clinic admins create menus using the visual phone tree builder.
02
Routing Rules Applied
03
Patients Call the Clinic
04
Context Captured
05
Optimisation
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Reduced misrouted calls improve day-to-day efficiency.
- Fewer manual transfers free up team member time during busy periods.
- Easy updates allow teams to adjust routing without disruption.
- Clear call ownership ensures accountability and smoother handling.
Patient Experience
- Simple menu navigation makes it easy for patients to get help.
- Less confusion reduces frustration and call abandonment.
- Faster routing leads to quicker resolutions.
- A professional first impression builds patient confidence.
Multi-Location Groups
- Standardised core phone trees ensure consistency across locations.
- Location-level customisation supports local workflows.
- Central governance maintains control without limiting flexibility.
- A consistent experience is delivered across every site.
Seamless PMS Integration
VoiceStack adapts phone tree logic based on patient status and visit history, ensuring every call follows the most relevant path.
Callers are identified as existing patients or new inquiries for accurate handling.
Menus adjust contextually based on appointment type and prior interactions.
Follow-up actions can be initiated manually based on call outcomes.
All selections and outcomes are logged to provide complete operational visibility.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
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