Call Source Tracking
Every call has a story. VoiceStack connects it to its source, turning insights into growth opportunities.
The Trusted Phone System For Growing Enterprise DSOs
The Marketing Blind Spot
Phone calls drive patient engagement, but without knowing the source, dentists can’t measure which campaigns actually work.
The Real Marketing Tracking Challenges
01.
Clinics lack clarity on which campaigns are driving calls.
02.
ROI is difficult to measure without reliable data.
03.
Offline and online campaigns remain unlinked and hard to correlate.
04.
Decisions are often made based on assumptions rather than insights.
05.
Performance varies across multiple locations, with no consistent benchmarking.
The Outcome Without call source tracking, clinics miss marketing insights, waste ad spend, and fail to connect campaigns to patient growth.
VoiceStack Call Source Tracking: Built for Real Dental Workflows
VoiceStack automatically tracks and attributes every call to its trustworthy marketing source, revealing which channels drive patients and revenue.
Call Source Tracking
Tracks calls from digital campaigns, referrals, offline ads, and other marketing channels.
Automatic Source Assignment
Assigns the correct source to every call without manual intervention.
Campaign Performance Monitoring
Provides real-time insights into which campaigns generate the most calls and conversions.
Multi-Location Source Visibility
Tracks and compares call sources across multiple clinic locations for consistent reporting.
CRM and PMS Integration
Links call sources to patient records and conversions for accurate ROI measurement.
Dr Robbie Hughes Founder
“The Potential Opportunities feature showed us how many new patients were calling, ready to begin treatment. Before VoiceStack, we converted only 20–30% of those inquiries. Today, we convert over 90% and use call tracking to refine our marketing ROI.”
How Call Source Tracking Works
Every call is traced, sources identified, and campaign impact measured.
STEP 01
Assign Source
Unique phone numbers or tracking tokens are assigned to campaigns.
02
Patient Calls the Clinic
03
VoiceStack Captures Data
04
Analytics & Tagging
05
Actionable Insights
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- Call sources are accurately attributed without manual tracking, reducing errors and oversight.
- Wasted marketing spend is minimised by knowing which campaigns drive results.
- Decision-making on campaigns is faster with real-time source insights.
- Centralised reporting consolidates call source data for clear visibility across the clinic.
Patient Experience
- Calls are routed correctly from the first contact, improving response times.
- Faster follow-ups lead to quicker patient responses and higher satisfaction.
- Follow-ups are personalised based on the caller's source and intent.
- Patient inquiries are addressed faster, creating a smoother and more relevant experience.
Multi-Location Groups
- Source tracking is consistent across all clinic locations for reliable insights.
- Attribution rules are standardized to ensure uniform reporting.
- Campaign performance can be compared across sites to identify best practices.
- Unified dashboards provide a complete view of marketing effectiveness across locations.
Seamless PMS Integration
VoiceStack links call source data directly to your PMS or CRM, turning every marketing-driven interaction into actionable insights.
Automatically tracks patient conversions and aligns calls with existing records or creates new prospect entries.
Follow-up workflows are triggered automatically or manually based on call source and intent.
Source-specific outcomes are captured and reported, giving clear visibility into campaign effectiveness.
Maintains a unified view across teams and systems for consistent action and reliable reporting.
Dr Robbie Hughes Founder
“The Potential Opportunities feature showed us how many new patients were calling, ready to begin treatment. Before VoiceStack, we converted only 20–30% of those inquiries. Today, we convert over 90% and use call tracking to refine our marketing ROI.”
Analytics That Drive Better Decisions
Track
Calls by source, location, and campaign to see which channels drive the most patient engagement.
Analyse
Peak source times to optimise staffing and campaign timing.
Monitor
Missed-call trends by channel to prevent lost opportunities.
Measure
Conversion rates by source to evaluate marketing effectiveness.
VoiceStack links every call to its source. Maximizes every campaign.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
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