Call Flow Management
VoiceStack modernises call management by giving clinics complete control and flexibility over how calls flow, ensuring every call is handled efficiently without added operational burden.
The Trusted Phone System For Growing Enterprise DSOs
The Call Flow Limitation
Most phone systems rely on static call flows that cannot adapt to real-world clinic conditions, resulting in delays and inefficiencies in patient communication.
Dental Call Flow Challenges
01.
Rigid call trees limit flexibility and slow down patient routing.
02.
Lack of control during peak hours leads to congestion and missed calls.
03.
Manual updates are required to change call flows, increasing team member effort.
04.
Inconsistent caller experiences reduce clarity and patient satisfaction.
The OutcomeStatic call flows lead to missed calls, operational chaos, and a poor patient experience.
VoiceStack Call Flow Management: Built for Real Dental Workflows
VoiceStack enables flexible call-flow management built for real-world dental workflows, giving clinics complete control over how calls are handled.
Visual Call Flow Builder
Design and update call flows easily using a visual interface.
Time-Based Logic
Route calls differently based on business hours, holidays, or peak times.
Location-Aware Flows
Automatically direct callers to the correct practice location.
Zero IT Involvement
Make real-time changes to call flows without technical support.
Dr Simon Chard Co-owner
“Since implementing VoiceStack, we completely changed how we view our phone system. AI transcriptions and opportunity detection revealed conversations we would have otherwise overlooked. Today, nearly 60% of flagged opportunities are recaptured, bringing patients back who may have gone elsewhere.”
How Call Flow Management Works
Call flows are centralised, controlled, and optimised for efficient patient routing.
STEP 01
Admin Designs Flow
Clinic admins design call flows using the visual builder.
02
Rules Applied
03
Calls Routed Dynamically
04
Context Captured
05
Performance Reviewed
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Call flows can be updated rapidly without downtime or technical support.
- Clear routing logic reduces confusion among team members during busy periods.
- Dynamic rules ensure calls are routed efficiently as conditions change.
- Optimised call handling improves overall operational control.
Patient Experience
- Callers are guided through precise and predictable call paths.
- Faster routing leads to quicker resolutions and fewer transfers.
- Consistent messaging creates a professional and reliable experience.
- Strong first impressions improve patient confidence and satisfaction.
Multi-Location Groups
- Standardised call flows ensure consistency across all locations.
- Local customisation allows each clinic to adapt to its needs.
- Central governance provides oversight without limiting flexibility.
- Scalable control supports growth across multiple sites.
Seamless PMS Integration
VoiceStack routes calls based on patient status and visit history, turning every call into an actionable interaction.
Calls are automatically matched to existing patients or logged as new enquiries for accurate tracking.
Routing is contextual, considering appointment type, patient status, and prior interactions.
Follow-up actions are triggered automatically or manually based on call outcomes.
All call paths and outcomes are captured for reporting and complete operational visibility.
Analytics That Drive Better Decisions
Track
Call-flow drop-offs to identify where callers disengage.
Measure
Routing efficiency to evaluate how effectively calls reach the right team.
Monitor
Missed or delayed calls to ensure no patient enquiries go unanswered.
Analyse
Call outcomes to evaluate resolution rates and team performance.
VoiceStack turns incoming faxes into instant, actionable tasks for your dental practice.
Grow Your Practice with VoiceStack
Smarter Call Handling for Dental Practices Across UK. See VoiceStack in action with a quick demo.
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