Call Flow Analytics
VoiceStack gives you visibility into call performance so you can optimise workflows, enhance communication, and improve outcomes across your organisation.
The Trusted Phone System For Growing Enterprise DSOs
The Missing Visibility
Traditional phone systems track activity, not outcomes, creating blind spots that block informed improvement.
The Real Call Management Challenges
01.
No clarity on which calls convert or why opportunities are lost.
02.
No insight into call peaks, hold time, or abandonment behaviour.
03.
Cannot measure or compare team call performance.
04.
Marketing spend is wasted without knowing what drives calls.
05.
Missed calls and voicemails go unnoticed in busy hours.
06.
Decisions are made without centralised call data.
The OutcomeBlind spots lead to lost revenue, missed follow-ups, and a compromised patient experience.
VoiceStack Call Flow Analytics: Built for Real Dental Workflows
Real-time visibility into every call to optimise operations, strengthen team performance, and elevate patient experience with clear, actionable insight.
Comprehensive Call Logging
Track every inbound and outbound call, including details on duration, outcomes, and participants.
Transcripts & AI Summaries
Access call recordings with voice-to-text transcription and AI-generated summaries.
Team Performance Metrics
Measure calls handled, conversion rates, average call time, and adherence to scripts.
Missed Call & Voicemail Tracking
See missed calls with caller ID, time, and transcribed voicemails for quick review.
HIPAA-Compliant Security
Keep recordings, transcripts, and analytics secure with dental-grade encryption.
Follow-Up Task Automation
Supports follow-up task creation for missed opportunities.
Marketing Attribution Analytics
Connect calls to campaigns and track which sources drive appointments.
Customisable Dashboards & Reports
Filter, view, and download call data by location, department, or timeframe.
AI-Powered Outcome Detection
Automatically identify booked appointments, referrals, follow-ups, or missed opportunities.
Stuart Thomson Managing Director
“VoiceStack made it simple to improve communication across our team, patients, and community. We answer calls more efficiently, capture accurate transcriptions, and never miss key information. With automated call handling, even missed calls are covered, helping us grow without added stress.”
How Call Flow Analytics Works
Every call is captured, analysed, and turned into actionable insights.
STEP 01
Log & Identify Calls
Every incoming and outgoing call is logged. If the number matches an existing patient, the call is tagged with their details; new or unknown callers are flagged.
02
Transcribe & Analyse
03
Categorise Outcomes
04
Visualise Insights
05
Follow-Up & Improve
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Data-Driven Decisions: Staffing and operations guided by real call data to match peak times and reduce over-staffing.
- Higher Conversion Rates: Identify and fix call gaps to boost appointment bookings by 20% or more.
- Continuous Improvement: Spot recurring issues and validate improvements over time.
- Reduced Admin Work: Automated tracking and transcription eliminate manual logs and paperwork, freeing up team members’ time for patient care.
Patient Experience
- Faster Response & Follow-Up: Instant alerts ensure missed calls are returned quickly.
- Personalised Service: Caller history and analytics enable tailored conversations and better engagement.
- Shorter Wait Times: Analytics optimise staffing during peak call periods.
- Consistent Quality: Monitoring ensures a professional, consistent experience across team members and locations.
Multi-Location Groups
- Unified Insights: Compare performance across sites and share best practices.
- Load Balancing: Analytics help redistribute calls or team members to handle busy locations.
- Standardised Training: Highlight top-performing teams to develop effective scripts and training.
- Executive Oversight: Managers gain a clear view of call performance across the network to inform strategic decisions.
Seamless PMS Integration
VoiceStack’s Call Flow Analytics connects directly with practice management and CRM platforms to create a unified, insight-rich patient communication workflow.
Identifies patients automatically by matching caller numbers with PMS records.
Routes calls smartly and links memos directly to patient profiles.
Records outcomes such as booked appointments or referrals back into the PMS.
AI suggests follow-up tasks when opportunities are missed, helping team members take timely action.
Analytics That Drive Better Decisions
Track
Call volume by hour or day to identify peak periods and plan staffing smartly.
Measure
Missed and voicemail rates, plus follow-up speed, to capture lost opportunities.
Monitor
Outcomes to see how many calls result in appointments, information calls, or missed opportunities.
Analyse
Abandonment and wait times to reduce hold drop-offs and improve experience.
What gets measured gets improved. VoiceStack makes every call count.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
Grow Your Practice with VoiceStack
Smarter Call Handling for Dental Practices Across UK. See VoiceStack in action with a quick demo.
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