AI Receptionist
Your 24/7 virtual assistant answers every call, provides information, and schedules appointments while keeping patients happy and your practice running smoothly.
The Trusted Phone System For Growing Enterprise DSOs
The Real Reception Challenges
Calls answered or missed don’t tell the whole story. Without insights into outcomes, opportunities are lost, and patient experience suffers.
01.
Limited staffing and office hours leave callers waiting or abandoning the line.
02.
High call volumes overwhelm teams, causing stress and mistakes.
03.
Lack of after-hours or weekend coverage frustrates patients.
04.
Rising labour costs make 24/7 human coverage impractical.
05.
Missed calls often go unnoticed, leading to lost appointments and revenue.
06.
Front desk errors and burnout reduce service consistency and patient satisfaction.
The OutcomeMissing 30-40% of office-hours calls and nearly all after-hours leads results in lost appointments, frustrated patients, and missed revenue.
VoiceStack AI Receptionist: Built for Real Dental Workflows
Always-on virtual support to manage calls, streamline operations, and enhance patient experience with intelligent, personalised interactions.
Clinic FAQ Knowledge
Provides instant answers to common questions, fully customisable for each location.
Appointment Scheduling & Changes
Books, cancels, or reschedules appointments in real time, integrated with your scheduling system.
Multi-Lingual Support
Handles calls in English and Spanish to serve diverse patient populations seamlessly.
Concurrent Call Handling
Answers multiple calls simultaneously to eliminate busy signals and reduce patient wait times.
Location Level Reporting
Analyse performance across offices and locations.
Natural Language Call Handling
Understands caller intent in plain language for scheduling, billing questions, or general inquiries without relying on rigid menus.
Call Triage & Routing
Detects urgent or complex calls and routes them to the right person with the proper context, or provides next-step guidance.
Personalised Greetings & Data Lookup
Recognises returning patients, pulls relevant information from the PMS, and tailors interactions to be efficient.
Escalation with Context
Transfers or logs messages for team members with complete context, reducing repetition and improving follow-up efficiency.
Dr Robbie Hughes Founder
“The Potential Opportunities feature showed us how many new patients were calling, ready to begin treatment. Before VoiceStack, we converted only 20–30% of those inquiries. Today, we convert over 90% and use call tracking to refine our marketing ROI.”
How the AI Receptionist Works
See how our AI receptionist captures and supports every call.
STEP 01
Patient Calls the Main Line
Calls are answered instantly, no matter the time. Instead of endless ringing or a generic voicemail, patients hear a friendly, human-like greeting: “Hello, thank you for calling Green Valley Clinic. How may I assist you today?”
02
Caller States Their Need
03
AI Interprets and Responds
04
Task Completion or Transfer
05
Wrap-Up and Documentation
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Routine Call Handling: Resolve 30–50% of calls without human input, including appointments and FAQs. Some clinics report that up to 70% of calls are offloaded to AI, reducing the front-desk workload immediately.
- Faster Response, Fewer Abandoned Calls: Instant call answering and multitasking drastically reduce abandonment rates. Some clinics saw a drop from ~30% to 1% in call volume implementing AI call routing.
- Extended Coverage Without Overtime: AI receptionist covers evenings, weekends, and holidays without extra labour costs. Practices have saved tens of thousands annually compared to hiring additional team members.
- Consistency and Accuracy: AI provides accurate information every time, eliminating human errors such as missed insurance updates or incorrect appointment entries.
Patient Experience
- 24/7 Availability: Patients can reach assistance any time, including nights and weekends, improving satisfaction and trust.
- Reduced Hold Times and Faster Answers: Instant engagement enables patients to get answers quickly, enhancing accessibility and the overall experience.
- Human-Like Interaction: Conversational AI feels natural, recognises emotions, and responds empathetically, providing a professional and reassuring experience.
- Improved Emergency Handling: AI triages urgent situations and guides patients appropriately, ensuring critical cases are addressed promptly.
Multi-Location Groups
- Unified Caller Experience: Every location provides consistent greetings and service quality, enhancing brand reputation.
- Intelligent Load Balancing: AI distributes calls intelligently across locations or human teams, optimising team member utilisation.
- Scalable Without Additional Staff: New locations or growth periods are handled seamlessly without hiring additional front-desk team members.
- Data and Compliance Standardisation: Calls are uniformly recorded, transcribed, and logged for compliance, maintaining consistency and reducing risk.
Seamless PMS Integration
VoiceStack is a modern AI-powered phone system that supports integrations with all major software systems that growing dental practices require. Our integration landscape is always growing as we add new partners almost on a monthly basis.
Real-time schedule and EHR sync so bookings and updates reflect instantly across systems.
Automatic note and task creation with call context logged for team member follow-up.
CRM integration to capture new leads and tag service inquiries automatically.
Compliance-aware handling that respects consent preferences and logs required call details.
Analytics That Drive Better Decisions
Track
Call volume and call reasons to understand exactly why patients are reaching out.
Measure
Average handling time for AI versus human-handled calls to optimize the patient experience.
Monitor
Patient quality and satisfaction signals using post-call feedback and sentiment analysis.
Analyse
Performance across multiple locations to tailor workflows and AI behavior by site.
Never miss a call. Never miss an opportunity. The AI Receptionist makes every interaction count.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
Grow Your Practice with VoiceStack
Smarter Call Handling for Dental Practices Across UK. See VoiceStack in action with a quick demo.
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