AI Call Transcripts
AI Call Transcripts gives dentists complete visibility into every patient conversation, helping you reduce errors, improve follow-ups, and enhance overall patient care.
The Trusted Phone System For Growing Enterprise DSOs
The Missed Insights
Front desk and treatment teams manage countless calls each day, leaving critical details unrecorded and creating blind spots that hinder patient care and clinic efficiency.
The Real Call Documentation Challenges
01.
Relying on memory for follow-ups can lead to mistakes.
02.
Using scribbled notes that are easy to misplace or misread.
03.
No quick way to search past call content when questions arise.
04.
Important details, like insurance info or appointment prep, often go unrecorded.
05.
Missed information can disrupt patient care and workflow efficiency.
06.
Compliance and liability risks increase without a complete call record.
VoiceStack AI Call Transcripts: Built for Real Dental Workflows
Instant, HIPAA-compliant transcripts of every call provide complete visibility, helping clinics capture details, improve team performance, and enhance the patient experience.
Real-Time Transcription
Calls are transcribed in real time or immediately after they end with high accuracy, including medical and insurance terms, using specialised dental vocabulary models.
Secure Archive
All call transcripts are stored in a secure system, ensuring patient conversations are protected and accessible for review whenever your team needs to revisit past interactions or essential call details.
Instant Summaries
AI generates concise summaries of each call, such as “Patient rescheduled appointment from Oct 5 to Oct 12 and asked about insurance coverage for therapy,” so you can review key details quickly.
Secure and Compliant Storage
Transcripts are encrypted and stored in accordance with HIPAA guidelines, with access controls that ensure only authorised team members can view them, creating a compliant audit trail.
Integration with Patient Records
Transcript overviews can automatically attach to patient records or tickets in your PMS/EMR, allowing providers to review call details before visits and improve continuity of care.
Dr. Robert Ong Owner
“AI is inevitable, but in our practice, the human touch and strong patient relationships will always come first. VoiceStack has been incredibly effective in supporting that approach. It allows us to respond to our patients’ needs in a predictable, reliable way, while still ensuring there is a real person behind every call. Having someone answer patient calls and address their questions remains a critical part of dentistry, and VoiceStack helps us deliver that experience consistently.”
How AI Call Transcription Works
Every call is transcribed, organized, and ready for accurate follow-up.
STEP 01
Call Begins and Recording Notified
When a patient calls, they hear a brief disclosure if required, such as “This call may be recorded.” VoiceStack starts capturing the audio once consent is implied.
02
Real-Time Transcription
03
AI Reviews and Formats the Transcript
04
Transcript Saved and Synced
05
Utilise the Transcript
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Focus on Conversations: Team members can engage fully with patients without taking extensive notes, then refer to transcripts afterward.
- Faster Follow-Ups: All call details are readily available, reducing unnecessary callbacks and saving time.
- Simplified Knowledge Transfer: Forward transcript summaries to managers or colleagues instead of summarising from memory.
- Reduced Errors: Accurate written records prevent forgotten tasks or misstated information, leading to smoother operations.
Patient Experience
- Accurate Service: Team members can reference transcripts for correct information, ensuring patients don’t repeat themselves.
- Quick Resolutions: Searchable call history enables team members to answer questions faster, reducing long hold times.
- Build Trust: Transparent records confirm what was said, improving accountability and patient confidence.
- Enhanced Accessibility: Hearing-impaired team members or patients who request transcripts can easily review call content.
Multi-Location Groups
- Shared Knowledge Base: Patients don’t have to repeat information when contacting different locations.
- Consistent Protocols: Regional managers can monitor transcripts to ensure team members adhere to the proper scripts and procedures.
- Centralised Insights: Corporate offices can analyse transcripts across locations to spot trends and make informed decisions.
- Legal Protection: Transcripts provide documented evidence of conversations for compliance and audit purposes, safeguarding the organisation.
Seamless PMS Integration
VoiceStack’s AI Call Transcription integrates seamlessly with your practice management and clinical systems to create a complete, connected record of patient conversations.
Automatically attaches call transcript summaries to patient records for a complete communication history.
Uses transcript content to trigger follow-ups, rescheduling, or prescription workflows.
Enables in-PMS search of call transcripts without switching tools.
Creates compliant communication notes automatically, without manual documentation.
Dr. Sonali Sharma Owner
“I would highly recommend VoiceStack to any practice looking to improve their systems from a patient and operational perspective. Since implementing VoiceStack, the data and insights we receive have completely changed how we understand opportunities when patients call, whether they are new or existing.”
Analytics That Drive Better Decisions
Track
Seasonal or campaign-driven spikes in concerns to plan outreach, education, or service promotions.
Measure
First call resolution to see how often patient issues are handled in a single interaction.
Monitor
Caller sentiment to identify frustration points and proactively improve patient satisfaction.
Analyse
Call-topic trends in transcripts to understand why patients are calling and allocate staffing or training accordingly.
Turn every conversation into insight and every insight into better patient experiences.
Frequently Asked Questions
Support:
uk.support@voicestack.comSales:
uk.sales@voicestack.com
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