AI Call Scoring
VoiceStack gives dentists complete visibility into every patient call so you can elevate quality, strengthen compliance, and drive better outcomes across your practice.
The Trusted Phone System For Growing Enterprise DSOs
Call Blindspots
Traditional phone systems track volume, not call quality, making AI call scoring essential for uncovering insights and driving real improvement.
The Common Call Quality Challenges
01.
Inconsistent patient experiences result from uneven training among team members.
02.
Managers have limited time to monitor and coach call quality.
03.
Traditional QA reviews only 1–2% of calls, leaving most conversations unseen.
04.
Missed patient cues and revenue opportunities during live calls.
The OutcomeWithout a structured approach to evaluating and coaching calls, clinics risk inconsistent patient experiences, lost revenue, and teams unaware of where they need to improve.
VoiceStack AI Call Scoring: Built for Real Dental Workflows
VoiceStack uses AI to score every call, providing clear insights to help your team consistently improve phone performance.
Sentiment Analysis
Detects caller frustration or satisfaction by analysing how messages are conveyed, not just what is said.
Customisable Metrics
Tailor scoring criteria to your practice’s priorities so AI aligns with your goals.
Compliance Detection
Flags missed required phrases or use of prohibited language.
Real-Time Alerts
Notify supervisors immediately of critical calls or escalations to enable quick intervention.
Automated Quality Criteria
Scores calls on key metrics such as greeting, empathy, issue resolution, patient education, and team member confidence and professionalism with consistent AI objectivity.
Scorecards & Dashboards
Provides team members with individual quality scores, detailed breakdowns, and trend charts to track improvement.
Agent Coaching Insights
Highlights specific moments for praise or training, such as excellent empathy or missed opportunities.
Dr. Sonali Sharma Owner
“I would highly recommend VoiceStack to any practice looking to improve their systems from a patient and operational perspective. Since implementing VoiceStack, the data and insights we receive have completely changed how we understand opportunities when patients call, whether they are new or existing.”
How AI Call Scoring Works
Analyse every call with AI to uncover insights and elevate team performance.
STEP 01
Calls Recorded and Transcribed
All incoming and outgoing calls are automatically recorded, with compliance safeguards in place, and transcribed for analysis.
02
AI Reviews the Conversation
03
Calls Scored on Quality Metrics
04
Instant Feedback and Alerts
05
Continuous Improvement Loop
Benefits for Dental Practices of All Sizes
Operational Efficiency
- Full Call Coverage: Achieve 100% call coverage for quality assurance, compared to just ~2% with manual monitoring.
- Time Savings: Save managers hours of listening by having AI highlight only the calls that need attention.
- Objective Reviews: Conduct objective, data-driven performance reviews that eliminate bias and guesswork.
- Faster Feedback: Deliver feedback faster so team members receive near-immediate insights rather than waiting weeks.
Patient Experience
- Consistent Service: Ensure every call is professional, helpful, and consistent, no matter who answers.
- First-Call Resolution: Resolve more issues on the first call by following proven best practices.
- Empathy Maintained: Ensure patients feel heard, with AI monitoring empathy and patience even during busy periods.
- Higher Satisfaction: Boost satisfaction, loyalty, and word-of-mouth referrals.
Multi-Location Groups
- Unified Standards: Maintain consistent quality standards across all sites
- Performance Comparison: Compare performance metrics across locations or providers to identify training needs.
- Maximised Conversions: Maximise appointment conversions by spotting underperforming practices.
- Centralised Reporting: Access centralised reporting to track call-quality trends across your organisation.
Seamless PMS Integration
VoiceStack’s AI Call Scoring integrates directly with your practice management and CRM systems to streamline call insights and patient data.
Matches incoming calls to PMS records to automatically identify patients.
Pushes call transcripts and scores into patient files or CRM notes.
Triggers automated follow-up tasks for missed opportunities.
Feeds call outcomes back to the AI to continuously improve scoring accuracy.
Dr. Darshan Tomar Owner
“VoiceStack has been a game changer for our practice. By eliminating human error and automatically tracking and filtering every call in the background, it has saved our team significant time. The result is accurate, reliable data that we can confidently use to make better business decisions for our practice.”
Analytics That Drive Better Decisions
Track
Average call scores by week, location, or team member to assess improvements after training or the implementation of new scripts.
Measure
How high-scoring calls correlate with outcomes such as issue resolution and patient satisfaction to refine call protocols.
Monitor
Individual and team performance to identify top performers and those needing support, highlighting strengths and improvement areas.
Analyse
Specific metrics, such as high “empathetic tone” but low “offer next appointment,” to identify coaching needs.
Measure every call. Improve every interaction.
Grow Your Practice with VoiceStack
Smarter Call Handling for Dental Practices Across UK. See VoiceStack in action with a quick demo.
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