Post-Call Task Detection
VoiceStack turns every patient call into clear next steps. Follow-ups are captured automatically, so no task is missed, and your team knows exactly what to do next.
Trusted by
1500+ Dental Practices
The Follow-Up Gap
Promises are made on calls, but without structure, follow-ups fade into the background of a busy clinic day.
The Real Follow-Up Challenges
01.
Critical tasks are captured in rushed notes that get lost or misunderstood.
02.
Call-based to-dos are not always logged in the EMR, leaving the team unaware.
03.
High call volume and chairside duties increase the risk of human error and delays.
04.
Return calls, emails, and patient education are overlooked or deferred.
05.
No consistent system to track call-driven tasks across the clinic.
06.
Follow-ups rely on memory, sticky notes, or personal habits instead of a process.
The Outcome Missed post-call tasks damage trust, delay care, increase risk, and quietly cost the clinic revenue.
VoiceStack Post-Call Task Detection: Built for Real Dental Workflows
Automatic call intelligence that turns every conversation into clear, actionable follow-ups.
Smart Task Categorisation
Each task is automatically labeled so the right team or department knows what to do.
Automatic Task Creation
Tasks are created instantly in your EHR or task system with clear descriptions, owners, and due dates, with no manual data entry.
Integrated Alerts
Assigned team members are notified via existing channels, such as PMS dashboards, email, and internal alerts.
Call Context Attached
Each task includes a detailed overview of the call recording to provide context to agents.
Priority Recognition
The system analyses language to flag urgency, thereby escalating critical tasks such as same-day clinical follow-ups.
Real-Time NLP-Based Task Detection
As soon as a call ends, VoiceStack’s NLP engine analyses the transcript to detect commitments and requests.
Closed-Loop Follow-Ups
After task completion, VoiceStack enables follow-up SMS through configurable settings, allowing messages to be sent to specified numbers.
Dr. Sonali Sharma Owner
“I would highly recommend VoiceStack to any practice looking to improve their systems from a patient and operational perspective. Since implementing VoiceStack, the data and insights we receive have completely changed how we understand opportunities when patients call, whether they are new or existing.”
How Post-Call Task Detection Works
Every call transformed into ownership, action, and accountability
STEP 01
Capture & Transcribe Calls
Every call, answered by team members or the AI receptionist, is automatically recorded and transcribed by VoiceStack.
02
Analyse Language & Intent
03
Extract Task Details
04
Create & Assign Tasks
05
Execute & Close the Loop
Benefits for Healthcare Practices of All Sizes
Operational Efficiency
- No Missed Follow-Ups: AI automatically captures tasks, so commitments are not forgotten or delayed.
- Centralised Task Visibility: All call-driven follow-ups are consolidated on a single dashboard for clear oversight.
- Faster Task Turnaround: Tasks are routed instantly to the appropriate team, speeding up completion.
- Process Improvement Insights: Recurring task patterns highlight opportunities to streamline workflows.
Patient Experience
- Reliable Follow Through: Patients receive what was promised, building trust and confidence.
- Faster Responses: Immediate task capture leads to quicker callbacks and updates.
- Reduced Patient Frustration: Patients no longer need to follow up with the clinic for answers.
- Continuity of Care: Timely follow-ups lead to better outcomes and higher patient satisfaction.
Multi-Location Groups
- Standardised Task Management: Ensure all locations handle follow-ups consistently.
- Centralised Work Distribution: Shared teams can manage everyday tasks across clinics.
- Performance Benchmarking: Leaders can compare task volume and efficiency by location.
- Compliance and Risk Protection: Tracked follow-ups create accountability and audit readiness.
Seamless PMS Integration
VoiceStack Task Integration connects seamlessly with your EMR, practice software, and workflow tools to create a unified, action-driven patient follow-up system.
Creates tasks directly in your EMR or practice management system, attaching call transcripts or summaries.
Kicks off workflows where applicable, like pre-populating orders or prescription refills.
Uses system notifications and escalations to ensure overdue tasks are addressed.
Supports cross-platform task tools via APIs or connectors, ensuring all work is tracked in your preferred system.
Dr. Darshan Tomar Owner
“VoiceStack has been a game changer for our practice. By eliminating human error and automatically tracking and filtering every call in the background, it has saved our team significant time. The result is accurate, reliable data that we can confidently use to make better business decisions for our practice.”
Analytics That Drive Better Decisions
Track
How many follow-up tasks are generated, their categories, and spot opportunities to improve processes.
Analyse
Task-to-outcome links, such as kept appointments, to evaluate the effectiveness of follow-up activities.
Monitor
Overdue or failed tasks to prevent missed follow-ups and address recurring issues.
Measure
Improvements in responsiveness and patient feedback as task completion reliability increases.
What gets tracked gets done. VoiceStack turns every follow-up into measurable action.
Frequently Asked Questions
Support:
au.support@voicestack.comSales:
au.sales@voicestack.com
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